Privacy Policy

Personal Information

We collect personal information that you voluntarily provide to us when you create an account, complete your health assessment, or contact us. This includes:

• • Full name and date of birth
• • Email address and phone number
• • Mailing address and billing address
• • Username and password
• • Government-issued ID (for identity verification)

Health Information

To provide telehealth services, we collect detailed health information including:

• • Medical history and current health conditions
• • Medications and supplements you are taking
• • Allergies and adverse reactions
• • Family medical history
• • Lifestyle information (diet, exercise, smoking status)
• • Vital signs and weight
• • Any symptoms or concerns you report

This health information is protected as Protected Health Information (PHI) under HIPAA and is treated with the highest level of confidentiality.

Payment Information

We collect payment information to process your subscription and medication orders:

• • Credit card or debit card number
• • Card expiration date and security code (CVV)
• • Billing address
• • Payment transaction history

Payment information is never stored on our servers. We use PCI-DSS compliant payment processors to handle all payment transactions securely.

Usage Data

We automatically collect information about your interactions with our services:

• • IP address and browser type
• • Device information and operating system
• • Pages visited and time spent on each page
• • Referring website and links clicked
• • Search queries and interactions with our platform
• • Cookies and similar tracking technologies

To Provide Healthcare Services

We use your health information to: assess your eligibility for treatment; match you with appropriate licensed healthcare providers; deliver telehealth consultations; issue prescriptions; and provide ongoing clinical support and follow-up care.

To Communicate With You

We use your contact information to: send appointment reminders and confirmations; provide clinical updates and test results; respond to your inquiries; send billing and account notifications; and communicate important updates about our services.

To Improve Our Services

We analyze usage data and user feedback to: optimize website functionality; enhance user experience; identify and fix technical issues; develop new features and services; and conduct quality improvement initiatives for clinical care.

For Legal and Compliance

We may use information to: comply with legal obligations; enforce our terms of service; prevent fraud and abuse; protect the rights, privacy, and safety of our users and service providers; and respond to legal requests.

Platform Partners for Clinical Services

We share your health information with licensed healthcare providers on our platform who are necessary to provide your care. These providers are bound by HIPAA confidentiality requirements and may include physicians, nurse practitioners, and other clinical staff.

Payment Processors

Payment information is shared with PCI-DSS compliant third-party payment processors to process your subscription and medication orders. These processors do not retain, store, or use payment information for any other purpose.

Pharmacy and Fulfillment Services

We share necessary information with our pharmacy partners and shipping providers to compound, package, and deliver your medications. These partners are contractually required to maintain the confidentiality of your information.

Legal Requirements

We may disclose information when required by law, court order, or government agency request. We will provide notice when legally permitted and challenge requests that are overly broad or improper.

No Sale of Personal Information

We do not sell, rent, trade, or otherwise share your personal information or health data with third parties for marketing purposes or financial gain. Your information is used only to provide services and as otherwise described in this policy.

HIPAA-Compliant Security

Levant Health maintains comprehensive physical, technical, and administrative safeguards to protect all information from unauthorized access, disclosure, alteration, and destruction. Our security program complies with the HIPAA Security Rule and the HITECH Act.

Encryption

All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher encryption protocols. Health information is encrypted both in transit and at rest on our secure servers.

Access Controls

Access to your personal and health information is restricted to authorized personnel who have a legitimate need to access such information for their job duties. All access is logged and monitored for suspicious activity.

Data Backup and Recovery

We maintain secure backups of all information to ensure business continuity and the ability to recover from security incidents. Backups are encrypted and stored in geographically diverse, secure locations.

Access Your Data

You have the right to request and obtain a copy of your personal and health information that we maintain. We will provide this information in a timely manner, typically within 30 days of your request, in a clear and understandable format.

Correct Your Data

You may request correction of any inaccurate or incomplete information we hold about you. If we dispute your requested correction, you have the right to request that your correction request be noted in your record.

Delete Your Data

Subject to legal and regulatory requirements, you may request deletion of your account and associated information. Certain information may be retained as required by law. Health records may be retained for the time period required by applicable healthcare regulations.

Opt-Out of Communications

You may opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us. This does not apply to essential transactional and clinical communications.

File a Complaint

If you believe we have violated your privacy rights, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights.